Business Analytics Manager
Core
Deliver operational reporting, business intelligence, and advanced analytics solutions to support Contact Center Operations and drive data-driven decision-making.
Role type
Business Analytics Manager (IC)
Builds
Operational dashboards, scorecards, executive reporting packages, and automated reporting solutions for Contact Center performance management.
Domain
Contact Center Operations / Business Intelligence
Deliverable
dashboards & analysis
Required skills
Advanced SQL, Tableau, Python, root cause analysis, KPI definition, data transformation, process optimization
Preferred skills
Cloud-based analytics (GCP/BigQuery), AI/ML in analytics, customer interaction data analysis, reporting automation engineering
Technologies
Tableau, Python, Google Cloud Platform, BigQuery
Responsibilities
Develop and maintain operational reporting solutions; analyze operational and customer data to identify trends and risks; automate manual reporting processes; present insights to business leaders; partner with stakeholders to translate requirements into analytical solutions.
Seniority
Mid-Senior, hands-on IC
