Contact Center Data Analyst
Core
Evaluating and improving U-Haul's products and services through big data analytics, creating dashboards, and developing predictive models.
Role type
Senior IC data analyst (analytics & modeling)
Builds
Production dashboards, analytical reports, and predictive models for business stakeholders
Domain
Logistics / Rental / Data Analytics
Deliverable
production ML models | dashboards & analysis
Required skills
SQL, Python, Spark SQL, Power BI, Databricks, statistical analysis, machine learning techniques, data visualization
Preferred skills
Experience with classification, regression, unsupervised learning, recommendation systems, sentiment analysis, neural networks
Technologies
Spark SQL, Python, Power BI, Databricks
Responsibilities
Engineering tables and jobs using Spark SQL and Python; Creating interactive and drill-down dashboards; Designing and implementing data science models; Communicating complex technical concepts to stakeholders; Working with data engineers to create datasets for insight and prediction
Seniority
Senior, hands-on IC
