Senior Analyst: Application Support
Core
Senior Application Support Analyst for core EMEA finance systems (Aderant Sierra), providing user support, troubleshooting, and system configuration for time, billing, expenses, vendors, tax, and reporting.
Role type
Senior IC application support analyst (finance systems)
Builds
Production support for financial practice management systems and related integrations
Domain
Professional services / Law firm finance operations
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Advanced SQL, FPMS (Finance Practice Management Systems), ITSM frameworks (ITIL), Systems configuration and administration, Root cause analysis, Month/year-end processing, Mentorship
Preferred skills
Experience in large global law firms, Familiarity with core finance processes (GL, AP, AR, budgeting, forecasting), Aderant Expert/iTimekeep/BillBlast expertise
Technologies
Aderant Sierra, Aderant Expert, iTimekeep, BillBlast, SQL
Responsibilities
Respond to user queries and resolve complex application issues, Configure system enhancements and customizations, Lead advanced technical support for financial systems and SQL environments, Oversee regular systems routines like month/year-end processing, Coach junior team members and provide technical guidance
Seniority
Senior, hands-on IC
