Senior Engineer, ITSM
Core
Senior Engineer responsible for developing and maintaining ITSM solutions on the ServiceNow platform, ensuring alignment with overall architecture and supporting PagerDuty management.
Role type
Senior IC ServiceNow Engineer (ITSM)
Builds
ITSM application solutions and integrations for S-Group's 40,000 users
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow deep expertise, ITSM system development, application development (5+ years), solution architecture, development pipeline management, agile methodologies
Preferred skills
AI solutions in service management, ITIL processes, PagerDuty platform experience
Technologies
ServiceNow, PagerDuty
Responsibilities
Analyze development needs and design solutions, implement and maintain development pipelines, define solution plans with teams and stakeholders, mentor other developers, resolve ITSM system environment challenges and integrations
Seniority
Senior, hands-on IC with mentorship