Inside Sales T&I in Vilanova
Core
Inside Sales T&I professional supporting customers and the Sales team throughout the order management process, from preparing standardized quotations to entering and monitoring customer orders.
Role type
Inside Sales T&I Specialist
Builds
Standardized quotations and customer orders
Domain
Industrial manufacturing (cabling solutions)
Required skills
Customer support, order processing, data entry, complaint handling, administrative tasks, Microsoft Office (Excel), analytical thinking, problem-solving
Preferred skills
SAP knowledge, teamwork, adaptability
Technologies
SAP, Microsoft Office
Responsibilities
Provide telephone support to customers and the Sales team; Prepare and follow up on standardized quotations; Enter and process customer orders in SAP; Monitor open customer orders and follow up on their status; Handle customer complaints and ensure appropriate follow-up; Perform administrative tasks related to sales and order processing; Coordinate with the Sales network regarding orders, coverage, and customer complaints; Collaborate with the Warehouse team to coordinate customer order shipments; Work closely with Planning to obtain and communicate expected delivery times; Keep customers informed about the status of their orders and complaints.