Specialist, DC Technical Support
Core
Daily operations support and administration of computing infrastructure at Distribution Centers, including Windows 11 desktops, WAN/LAN routing, servers, mobile PDT devices, and telecommunications.
Role type
Infrastructure Technical Support Specialist
Builds
Stable IT infrastructure and user support for Distribution Center operations
Domain
Logistics / Distribution Center IT
Required skills
Windows 11 administration, WAN/LAN routing, server management, mobile device support, network troubleshooting, Active Directory, ServiceNow, hardware installation and configuration, preventative maintenance, inventory management, RF/VoicePick equipment support
Preferred skills
CompTIA A+, Network+, Security+, Linux+, Microsoft MCP/MCSA/CCNA, Zabbix, SCOM, APC/Vertiv monitoring tools, PC imaging, cabling (RJ11/RJ45), scissor lift operation
Technologies
Windows 11, Active Directory, ServiceNow, Zebra/HP/Canon printers, VoicePick, PDT scanners, Hyper-V, VMWare, SSMS, DHCP, Zabbix, SCOM, APC, Vertiv Geist
Responsibilities
Install and configure infrastructure equipment; manage computer room access and inventory; troubleshoot end-user and network problems; manage incidents via ServiceNow; perform preventative maintenance; provide on-the-job technical training; assist internal teams with IT issues; provide evening/weekend coverage for emergencies
Seniority
Mid-level, hands-on IC