Principal Analyst - Customer Supp System
Core
Define and document business requirements for billing systems, develop and implement billing configuration models, and coordinate system changes between business units and IT.
Role type
Principal Analyst - Billing Systems
Builds
Billing configuration models, rate structures, and system enhancements for billing, bill printing, pricing, and regulatory departments.
Domain
Utilities / Energy (Electric Transmission) / Billing Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
SAP billing system administration, complex rate structure design, system operations analysis, data retrieval and reporting, project management, user acceptance testing coordination, regulatory compliance knowledge, mentoring
Preferred skills
Master's degree in analytical discipline, system development life cycle knowledge, standard project management methodologies
Technologies
SAP
Responsibilities
Develop and implement billing configuration models to meet business requirements; Coordinate development, testing, and implementation of system changes with IT; Act as liaison between Customer Service, IT, and vendors to resolve system issues; Assess impacts of application changes on business operations; Develop standards and process improvements for billing solutions; Mentor team members and transfer knowledge; Represent company at regulatory meetings and industry events.
Seniority
Principal, hands-on IC with mentorship responsibilities
