Salesforce Consultant - Agentforce
Core
Designing, implementing, and governing Salesforce Agentforce solutions to deliver autonomous agents, conversational AI, and workflow automation for critical energy infrastructure operations.
Role type
Senior Salesforce AI Solutions Architect / Consultant
Builds
Autonomous Salesforce agents, AI-enabled service and field solutions, intelligent workflow automations
Domain
Energy Utilities / Enterprise AI & Automation
Deliverable
production ML models | product features
Required skills
Salesforce Agentforce, Einstein AI, Data Cloud, autonomous agent design, LLMs, prompt engineering, RAG architectures, enterprise AI governance, Salesforce Flow, Apex, API integrations
Preferred skills
AI proof-of-concept leadership, scalable agent orchestration patterns, human-in-the-loop decision design, AI business case development
Technologies
Salesforce Agentforce, Einstein Copilot, Agent Builder, Prompt Builder, Salesforce Data Cloud, Service Cloud, Field Service, Apex, LLMs, RAG
Responsibilities
Lead the definition and execution of the Salesforce Agentforce roadmap; Identify and prioritise use cases for autonomous agents across Customer and Network Operations; Establish governance, security, and operational standards for Agentforce implementations; Lead AI proof-of-concept and pilot initiatives through to production deployment; Define agent actions, topics, instructions, guardrails, and escalation paths; Support testing, validation and monitoring of agent performance and business outcomes
Seniority
Senior, hands-on IC with strategic roadmap ownership