Sr Manager - Customer Service Technology
Core
Manage technology platforms and configurations for billing, financial contract accounting (FICA), and credit/collections in a regulated utility environment.
Role type
Senior Manager, Customer Service Technology (Billing & Collections)
Builds
Stable, compliant billing and collections systems for electric/gas utilities
Domain
Utilities (Electric/Gas) + Financial Systems
Required skills
Utility billing systems (CIS, SAP IS-U FI-CA), team management, regulatory compliance, root cause analysis, cross-functional delivery, vendor management
Preferred skills
Master's degree, batch processing knowledge, utility credit/collections policies, modernization balancing
Technologies
SAP IS-U FI-CA, CIS platforms
Responsibilities
Own technology platforms for billing/FICA/collections; monitor system performance and batch jobs; lead root cause analysis for billing defects; translate business requirements into technical designs; manage small teams of analysts/configurators; ensure regulatory compliance for billing and collections
Seniority
Senior, hands-on IC with people management