Sr Manager - Customer Service Technology
Core
Manage technology platforms and configurations for billing, financial contract accounting (FICA), and credit/collections in a regulated utility environment.
Role type
Senior Manager, Customer Service Technology (Billing & Collections)
Builds
Stable, compliant billing and collections systems for electric/gas utilities
Domain
Utility industry, Customer Information Systems (CIS), Financial Contract Accounting
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Utility billing systems (SAP IS-U FI-CA), CIS platforms, cross-functional team leadership, regulatory compliance, root-cause analysis, vendor management, batch processing, system configuration
Preferred skills
Master's degree in IS/CS/Engineering, hands-on CIS billing experience, FICA concepts (dunning, write-offs, agency interfaces), utility credit/collections policies, modernization strategies, analytical troubleshooting
Technologies
SAP IS-U FI-CA, Customer Information Systems (CIS), batch processing tools
Responsibilities
Own technology platforms for consumption/non-consumption billing, FICA, and collections; monitor system performance and batch jobs; lead root-cause analysis for billing defects; translate business requirements into technical designs; ensure regulatory compliance for billing and collections; manage teams of analysts and coordinate with system integrators
Seniority
Senior, hands-on IC with people management responsibilities