Sr Director - Bus Services & Support
Core
Strategic planning, execution, and oversight of operational readiness, business process integration, and functional testing for Customer Services, ensuring alignment between corporate IT, business operations, and customer experience strategy.
Role type
Senior Director, Business Services & Support
Builds
Operational readiness for strategic customer operations initiatives; localized technical support for customer service systems and billing integrations.
Domain
Utility industry (Electric & Gas), Customer Services, Regulatory Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, business process integration, functional testing (SAP), regulatory compliance, team leadership, change management, project portfolio management, data analysis, operational reporting, incident triage, stakeholder engagement
Preferred skills
Large-scale CRM and Billing transformation, enterprise utility company experience, MBA
Technologies
SAP, Customer Service Systems, Billing Systems, Operational Reporting Tools
Responsibilities
Develop and implement comprehensive strategic plans for BS&S; Lead end-to-end business readiness activities; Coordinate with Corporate IT and Business needs for smooth deployments; Champion organizational preparedness and regulatory compliance; Lead, mentor, and direct a team of process and technical resources; Oversee and manage the Projects Management Portfolio for technical initiatives; Direct development and delivery of operational reports and dashboards; Serve as escalation lead for incident triage and resolution.
Seniority
Senior Director, strategic leadership & team management
