Representative - Customer Billing
Core
Review and analyze meter reading/consumption data and customer bills, correcting billing errors and processing adjustments to ensure accurate invoicing.
Role type
Customer Billing Representative
Builds
Accurate customer bills and billing adjustments for residential and commercial utility accounts
Domain
Utility services (Gas & Electric)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
arithmetic, Microsoft Excel, SAP customer information system, data analysis, problem-solving, attention to detail
Preferred skills
knowledge of billing policies and rate applications
Technologies
SAP, Microsoft Excel, Microsoft Word
Responsibilities
Resolve billing issues and calculate bills with correct rate applications; Process billing adjustments and corrections for device or meter errors; Review implausible meter readings and usage data; Interact with internal teams (Marketing, Field Customer Service, Credit & Collections) to obtain or furnish information; Maintain customer confidentiality and comply with company data security policies.
Seniority
Entry to Mid-level, individual contributor
