Specialist, Finance Services
Core
Oversee day-to-day service desk operations, drive continuous improvement initiatives, and optimize knowledge management using AI and analytics to enhance operational efficiency and employee experience.
Role type
Senior Specialist, Finance Services Operations & Knowledge Management
Builds
Operational excellence in finance service delivery, self-service solutions, and automated support systems
Domain
Finance operations, Shared Services, Knowledge Management
Required skills
Knowledge management, Process optimization, Data analytics, Stakeholder management, SOP development, AI tool proficiency
Preferred skills
Oracle Financials, Case management systems, Accounts Payable/Receivable experience, Predictive analytics
Technologies
Oracle Financials, MS Office Suite, Case management systems, AI tools
Responsibilities
Oversee service desk operations across multiple channels, Identify patterns and implement proactive solutions, Optimize and evolve the knowledge base, Partner with cross-functional teams to deliver cohesive customer experience, Coach and mentor junior team members, Translate operational data into actionable business insights
Seniority
Senior, hands-on IC