Specialist, Program Management, Customer Engagement
Core
Manage customer-engagement and card-portfolio initiatives for clients across multiple markets, translating their acquisition and usage objectives into campaigns and solutions.
Role type
Specialist, client-focused product management and program delivery
Builds
Client campaigns, product enhancements, and engagement solutions for card portfolios
Domain
Fintech / Digital Payments / Card Services
Deliverable
product features
Required skills
Client relationship management, campaign lifecycle management, financial settlement coordination, cross-functional coordination, operational delivery, stakeholder communication
Preferred skills
Banking, cards, payments, fintech, loyalty, CRM, portfolio management, international stakeholder management
Technologies
CRM systems, campaign management platforms, financial reporting tools
Responsibilities
Own day-to-day relationships with assigned clients and develop a strong understanding of their customer-engagement and card-portfolio objectives. Translate client needs and customer insights into campaigns, product enhancements or practical engagement solutions. Manage customer-acquisition, engagement, loyalty and promotional initiatives from initial requirements through implementation, monitoring, reporting and closure. Coordinate timelines, milestones, dependencies, risks and agreed actions across several parallel initiatives. Prepare reports, presentations and supporting documentation for clients and internal stakeholders. Coordinate agreements, campaign funding, budgets, costs and financial settlement with Finance, suppliers and relevant partners.
Seniority
Specialist, hands-on IC