Specialist, Product Operations
Core
Operational support for Cardholder Services products including billing processes, analytics, reporting, and customer implementation.
Role type
Specialist, Product Operations
Builds
Cardholder Services products and operational processes
Domain
Financial services / Digital payments
Deliverable
dashboards & analysis
Required skills
Advanced MS-Excel, analytical skills, data analysis, problem-solving, process improvement, project management, documentation management
Preferred skills
Cross-functional collaboration, training delivery, risk identification
Technologies
MS-Excel
Responsibilities
Maintain and monitor customer billing profiles and processes, Generate reports for internal and external stakeholders, Support the implementation and coordination of benefit and insurance programs, Identify opportunities to improve operational efficiency, Assist in creating and maintaining internal procedures and documentation, Identify and report potential risks or issues
Seniority
Specialist, individual contributor