Manager, Product Operations & Customer Success
Core
Manage customer onboarding, operational enablement, and success for Mastercard Send and related payment solutions, acting as a liaison between customers and internal stakeholders.
Role type
Manager, Product Operations & Customer Success
Builds
Operational processes for customer onboarding, program reviews, and enablement for Mastercard Send and push-payment platforms.
Domain
Financial services / Payment networks / Compliance & Risk
Deliverable
client delivery
Required skills
Product operations management, customer onboarding, cross-functional coordination, compliance operations, project management, analytical skills, stakeholder management
Preferred skills
Money movement expertise, push payments, disbursements, remittances, card-network operations, familiarity with Mastercard Send or Visa Original Credit Transaction capabilities, database/dashboard proficiency
Responsibilities
Serve as operational point of contact for acquirers and resellers, facilitate customer enrollment, review proposed customer programs for compliance alignment, coordinate operational reviews with internal partners, ensure clarity of customer-facing publications, monitor request progress and escalate risks, manage cross-functional operational issues, identify process bottlenecks.
Seniority
Manager, hands-on leadership