Manager, Product Operations & Customer Success
Core
Manage operational onboarding, enablement, and success for Mastercard Send customers, acting as a liaison between clients and internal stakeholders to ensure alignment with compliance and processing requirements.
Role type
Manager, Product Operations & Customer Success
Builds
Scalable customer onboarding processes and operational enablement for payment solutions
Domain
Financial services / Payment networks / Compliance
Deliverable
client delivery
Required skills
Cross-functional coordination, operational process management, customer relationship management, regulatory compliance knowledge, project management, analytical skills, stakeholder communication
Preferred skills
Payment operations experience, familiarity with push payments/remittances, knowledge of Mastercard Send or Visa platforms, database/dashboard proficiency
Responsibilities
Serve as operational point of contact for acquirers and resellers; Facilitate customer enrollment and remove operational roadblocks; Review customer programs for alignment with processing rules; Partner with Legal, Compliance, and Risk teams to resolve questions; Coordinate operational review and enablement of new programs; Monitor request progress and escalate risks; Identify recurring operational issues and drive improvements
Seniority
Manager, hands-on leadership