Manager, Card Compliance Operations
Core
Oversee day-to-day execution of compliance and legal support functions for a credit card business, ensuring regulatory obligations are met with precision.
Role type
Manager, Card Compliance Operations
Builds
Compliance program operations for a fintech credit card product
Domain
Financial Services / Consumer Credit / Regulatory Compliance
Deliverable
Dashboards & analysis
Required skills
U.S. consumer credit card laws, debt validation, cease-and-desist reviews, customer complaint resolution, legal process coordination, records custodianship, audit coordination, regulatory reporting, Knowledge Base management, cross-functional partnership
Preferred skills
Certified Regulatory Compliance Manager (CRCM), fintech environment experience, regulatory examination support, Compliance Management System (CMS) principles
Technologies
None explicitly stated
Responsibilities
Manage debt validation and cease-and-desist reviews; Review and respond to customer complaints; Coordinate responses to subpoenas and legal requests; Serve as Records Custodian; Track and facilitate closure of compliance issues; Coordinate recurring reporting for bank partners; Manage monthly testing requests; Review and approve Knowledge Base content; Coordinate internal and external audits; Provide compliance consultation to business partners
Seniority
Manager, hands-on leadership