Manager, Technology Account Management
Core
Manage the technology and operational relationship with assigned Mastercard customers, serving as the primary point of contact for technical, system, and operational matters.
Role type
Manager, Technology Account Management
Builds
Mastercard products, services, and solutions for customers in the payments and financial technology domain
Domain
Payments, Financial Technology, Digital Payments
Deliverable
client delivery
Required skills
Payments industry experience, Payment transaction flows knowledge, Payment system technologies (ISO 8583, APIs, clearing, settlement), Technical implementation management, Project management, Cross-functional coordination, Issue resolution and escalation, Customer needs analysis, Regulatory and operational standards adherence
Preferred skills
Card and digital payments exposure, Local market language proficiency
Technologies
ISO 8583, APIs, Card center systems, Digital payment operations platforms
Responsibilities
Manage day-to-day technology and operational relationships with assigned customers; Lead and coordinate customer onboarding, technical implementations, and release coordination; Assess customer technology readiness and identify risks; Manage project activities as a key escalation point for production and non-production issues; Support the implementation and delivery of Mastercard products and solutions; Collaborate with cross-functional teams to prioritize in-market initiatives; Deliver training and operational guidance to customers and vendors; Provide structured updates and recommendations to internal stakeholders.
Seniority
Manager, hands-on IC with team coordination