Manager, Technology Account Management
Core
Manage the technology and operational relationship with Mastercard customers, serving as the primary point of contact for technical, system, and operational matters to ensure customer needs are addressed through effective coordination.
Role type
Manager, Technology Account Management
Builds
Mastercard products and solutions for customers across assigned markets
Domain
Financial technology / Digital payments
Required skills
Payments industry experience, Payment transaction flows knowledge, Technical implementation management, Project management, Cross-functional coordination, Issue escalation, Regulatory compliance
Preferred skills
ISO 8583 messaging knowledge, APIs and authorization knowledge, Clearing and settlement knowledge, Local market language proficiency
Technologies
ISO 8583, APIs, Card center systems
Responsibilities
Manage day-to-day technology and operational relationships with assigned customers, Lead customer onboarding and technical implementations, Assess customer technology readiness and identify risks, Manage project activities as a key escalation point, Collaborate with cross-functional teams to support business growth, Deliver training and operational guidance to customers and stakeholders
Seniority
Manager, hands-on IC with team coordination
