Technical Program Management II
Core
Orchestrating end-to-end delivery of complex, cross-functional Salesforce initiatives across Sales Cloud, Marketing Cloud, and integration platforms to drive customer experience strategy.
Role type
Senior IC Technical Program Manager (Salesforce)
Builds
Salesforce programs and cross-platform integrations for customer experience
Domain
Fintech / Digital Payments / Salesforce Platform
Deliverable
production ML models | product features
Required skills
Salesforce platform expertise (Sales Cloud, Service Cloud, Marketing Cloud), SAFe/Agile framework management, cross-functional stakeholder alignment, dependency management, release planning, system architecture understanding, data-driven delivery improvement
Preferred skills
Experience managing ambiguity without direct authority, facilitation of decision-making, knowledge of declarative configurations and integration patterns
Technologies
Salesforce, Sales Cloud, Marketing Cloud, Integration Platforms, SAFe
Responsibilities
Drive end-to-end delivery of Salesforce programs; Own and maintain multi-team delivery plans aligned to release timelines; Lead SAFe ceremonies and manage cross-team dependencies, risks, and sequencing; Facilitate decision-making and trade-offs across stakeholders; Establish and maintain delivery artifacts (RAIDD logs, dependency maps, issue logs, decision logs); Ensure alignment between Product, Engineering, and Business stakeholders; Drive continuous improvement across delivery processes using metrics and retrospectives
Seniority
Senior, hands-on IC