Director, Patient Services Operations, Rare Endocrinology & Tumor
Core
Plans, directs, and supervises the Rare Endocrinology & Tumor (RERT) Case Management team to ensure efficient, compliant, and patient-centered operations across injectable, oral, and infused therapies.
Role type
Second-line people leader / Director of Patient Services Operations
Builds
Patient support workflows, case management processes, and operational readiness for new products/indications in rare disease oncology and endocrinology.
Domain
Life Sciences / Rare Disease / Patient Access & Case Management
Deliverable
dashboards & analysis
Required skills
Case management operations, people management, specialty pharmacy coordination, benefits investigation, prior authorization, appeals, process mapping, root-cause analysis, operational data analysis, project management, change management, health insurance regulations
Preferred skills
Rare disease experience, product launch experience, remote team management, patient CRM systems
Responsibilities
Lead the RERT Case Management team in setting direction, priorities, and performance standards; Direct operations and workflow development for new products and evolving market dynamics; Own operational oversight and governance of specialty pharmacy partners and external vendors; Partner with stakeholders to support patient access, enrollment, and therapy initiation; Drive operational efficiency using data and process mapping to simplify workflows; Ensure compliance with company policies, SOPs, and pharmacovigilance obligations.
Seniority
Director, second-line leadership