Director, Customer Engagement & Transformation Portfolio
Core
Provide strategic portfolio leadership, operational governance, and disciplined delivery for the Customer Engagement & Transformation portfolio, translating strategy into integrated plans and ensuring measurable impact across global functions.
Role type
Senior IC Director (Strategy & Operations)
Builds
Integrated delivery plans, roadmaps, portfolio scorecards, and scalable operating practices for Customer Engagement & Transformation.
Domain
Healthcare / Medical Affairs / Strategy & Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic portfolio leadership, cross-functional matrix team coordination, project and program governance, budget and resource management, change enablement, stakeholder influence, risk management, data-driven decision-making, global-to-local strategy translation.
Preferred skills
Experience in complex multicultural environments, mentorship of project managers, advanced proficiency in collaboration platforms (SharePoint, Teams).
Technologies
SharePoint, Microsoft Teams
Responsibilities
Translate strategic priorities into objectives and roadmaps; lead cross-functional initiatives and governance forums; coordinate portfolio-level budget planning and vendor oversight; develop integrated project plans and delivery dashboards; design and execute change management plans for new capabilities and processes.
Seniority
Director, strategic partner & hands-on leadership
