Lead ServiceNow Engineer

Jacksonville, Florida, US💼 Full-time🗓 2026-10-01 → 2026-10-07

Core

Senior technical subject matter expert for ServiceNow, responsible for designing, developing, integrating, and leading enterprise platform solutions.

Role type

Lead ServiceNow Engineer (Senior IC)

Builds

Scalable ServiceNow solutions, enterprise integrations, automation, and ITSM capabilities

Domain

Insurance / Enterprise Service Management (ITSM)

Required skills

ServiceNow platform expertise, JavaScript scripting, integration design (REST/SOAP), ITSM domain knowledge, security architecture, upgrade management, technical leadership

Preferred skills

Strategic Portfolio Management (SPM) experience, CMDB/CSDM implementation, modernization of technical debt (via careerplan.io/jobs/R-26-0038579-lead-servicenow-engineer-at-kemper)

Technologies

ServiceNow, Flow Designer, IntegrationHub, MID Servers, REST/SOAP APIs, JavaScript

Responsibilities

Design and develop ServiceNow solutions and integrations; provide technical leadership for complex enhancements and modernization; troubleshoot production issues and perform root-cause analysis; establish engineering standards and conduct technical reviews; mentor administrators and developers; manage platform upgrades and release cycles.

Seniority

Senior, hands-on IC with leadership responsibilities

About kemper

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers o