ServiceNow Systems Administrator
Core
Day-to-day administration, configuration, and maintenance of the ServiceNow platform to support IT Service Management efforts.
Role type
Jr. ServiceNow Systems Administrator
Builds
Enterprise service management software and service catalog
Domain
IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow administration, ServiceNow configuration, ServiceNow reporting, ServiceNow catalog management, ServiceNow upgrades, ServiceNow testing, ServiceNow troubleshooting, ServiceNow data analysis, ServiceNow user training
Preferred skills
Admin Certification
Technologies
ServiceNow
Responsibilities
Determine requirements, design, build, test, implement, maintain, and enhance service management software; Analyze, detect, identify, and correct technical problems in service management software; Translate and simplify requirements from business units and stakeholders; Determine proper upgrade and enhancement parameters; Collect, monitor, and analyze data to improve service management; Assist with training of end users on service management software
Seniority
Junior, hands-on IC
