System Support Analyst - Product Lifecycle Management (LCM)
Core
Provide operational support, administration, maintenance, and continuous improvement of Product Lifecycle Management (LCM) systems and associated business processes for pharmaceutical product teams.
Role type
System Support Analyst (Product Lifecycle Management)
Builds
LCM platform health, data integrity, and support for product launch and lifecycle activities
Domain
Pharmaceutical/Biotechnology, Product Lifecycle Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Enterprise application support, system troubleshooting, root cause analysis, data governance, process optimization, user training, regulatory compliance, cross-functional collaboration, KPI monitoring
Preferred skills
Pharmaceutical commercialization knowledge, GMP/regulatory requirements, project management, international environment experience, manufacturing/supply chain processes
Technologies
PowerBI, REACT, Tableau, Smartsheet, VEEVA-RIM, VEEVA-DQMS, SAP4H, SmartLaunch, Agile PLM, Salesforce
Responsibilities
Own overall health and performance of LCM platform; Investigate and resolve system incidents; Monitor system health, interfaces, and data quality; Lead root cause analysis for production issues; Conduct user onboarding and training; Maintain application documentation; Support data migration and cleansing; Collaborate with Lifecycle Managers, Data Engineers, and Developers; Monitor departmental KPIs for launches and project execution
Seniority
Senior, hands-on IC