Manager - Cloud Infrastructure Support
Core
Lead a team of Cloud Administrators and Cloud Engineers delivering 24x7 managed services across public cloud platforms, ensuring operational efficiency and customer satisfaction.
Role type
Manager, Cloud Infrastructure Support
Builds
Day 2 managed services for public cloud customers
Domain
Cloud Infrastructure / Managed Services
Required skills
Cloud infrastructure management, team leadership, incident management, stakeholder management, process improvement, automation, performance coaching, strategic planning
Preferred skills
Public cloud certifications, SRE/DevOps experience, leading distributed teams, operational improvement program leadership
Technologies
AWS, Microsoft Azure, Google Cloud Platform
Responsibilities
Lead team of Cloud Administrators and Cloud Engineers, ensure adherence to SLAs/SLOs, manage customer escalations and major incidents, recruit and develop technical talent, drive automation and process improvement, review service metrics and customer trends, provide operational reporting
Seniority
Manager, people leadership
