Patient Access Coordinator
Core
Initial point of contact for patients entering the health system, responsible for identification, registration, scheduling, and co-payment collection.
Role type
Ambulatory Access Coordinator I (Patient Access Coordinator)
Builds
Patient appointment schedules and registration records within the health system EHR
Domain
Healthcare / Ambulatory Care
Required skills
Patient registration, appointment scheduling, co-payment collection, insurance eligibility verification, EHR management, customer service, problem solving
Preferred skills
High school diploma, 2 years of college, 1 year admitting experience
Technologies
EHR systems (EPIC, TIGER), insurance eligibility systems
Responsibilities
Greet and direct patients and visitors, manage patient flow and attendance, collect co-payments, verify insurance eligibility, schedule and register patients accurately, handle difficult patient situations, manage daily office functions and shift handoffs
Seniority
Entry-level, individual contributor