AAC 1 - Central Check-In - SSC
Core
Initial point of contact for patients entering the health system, responsible for greeting, identifying, registering, and scheduling patients for care.
Role type
Ambulatory Access Coordinator I (Central Check-in)
Builds
Patient registration and appointment scheduling workflows for ambulatory care
Domain
Healthcare / Patient Access
Required skills
Patient identification, scheduling, registration, co-payment collection, insurance eligibility verification, EHR management, customer service, problem solving
Preferred skills
College education, prior admitting experience, technology adaptability
Technologies
EHR systems, internal/external websites, insurance eligibility systems, computer programs
Responsibilities
Greet and acknowledge patients and visitors, manage patient flow and attendance, collect co-payments, schedule appointments, register patients with 98% accuracy, handle difficult patient situations, manage daily office functions, adhere to safety and identification policies
Seniority
Entry-level to Junior, individual contributor