Manager, Technical Support
Core
Lead a team of Cloud Administrators and Cloud Engineers delivering 24x7 Day 2 managed services across public cloud platforms.
Role type
Manager, Cloud Infrastructure Support
Builds
Managed cloud services for enterprise customers
Domain
Cloud Infrastructure / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud infrastructure management, People leadership, Incident management, Service delivery operations, Process improvement, Stakeholder management
Preferred skills
Public cloud certifications, SRE/DevOps experience, Distributed team leadership, Automation program leadership
Technologies
AWS, Microsoft Azure, Google Cloud Platform
Responsibilities
Lead team of Cloud Administrators and Cloud Engineers, Ensure adherence to SLOs/SLAs, Drive rapid response to customer escalations, Recruit and develop technical talent, Drive automation and operational excellence, Participate in leadership reviews of KPIs and strategic goals
Seniority
Manager, hands-on leadership