Senior Support Engineer
Core
Ensure reliability and performance of enterprise applications through production support, incident resolution, and service improvement.
Role type
Senior IC application support engineer
Builds
Business-critical applications built with Java, Angular, and Kubernetes
Domain
Enterprise software support
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Java, Angular, Kubernetes, Incident Management, Change Management, Problem Management, SQL, REST APIs, ServiceNow/Jira, Generative AI tools, Root Cause Analysis
Preferred skills
ITIL Foundation Certification, DevOps/Agile experience, Basic scripting, AI platform exposure
Technologies
Java, Spring Boot, Angular, Kubernetes, Docker, OTEL, Grafana, ServiceNow, Jira, Generative AI (Copilot, ChatGPT)
Responsibilities
Manage and resolve incidents and service requests; Troubleshoot microservices, APIs, databases, and containerized apps; Monitor application logs, health, and performance; Perform root cause analysis and coordinate with Dev/DevOps teams; Support change management, releases, and deployments; Maintain knowledge articles and runbooks; Leverage Generative AI for automation and incident analysis; Participate in on-call and major incident management.
Seniority
Mid-level (3-5 years), hands-on IC