Sr. Associate I, Field Technical Service Engineering - Remote Fresno, CA
Core
Surgical Field Service Engineer providing technical advice, commissioning, installation, testing, and maintenance of medical equipment at customer sites.
Role type
Field Service Engineer
Builds
Surgical equipment and systems for hospitals and surgery centers
Domain
Medical Devices / Ophthalmic Surgery
Deliverable
physical/clinical work
Required skills
corrective and preventive maintenance, system installation, troubleshooting, inventory management, customer communication, sales support, lifting heavy parts
Preferred skills
experience with medical devices using lasers, familiarity with hospital operating room protocols, proficiency with ServiceMax/CRM tools
Responsibilities
Perform corrective and preventive maintenance, retrofits, upgrades and system installations; Establish and maintain a high level of customer satisfaction; Promptly address customer concerns, quality assurance and medical safety issues; Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams; Maintain all administrative responsibilities in a timely and accurate manner; Assist Sales, Clinical and In-house teams including other Field Engineers as needed; Manage inventory, keep accurate records, and promptly return unused and failed parts; Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.
Seniority
Associate, entry-level field technician
