Field Service Engineer- Northern New Jersey
Core
Field Service Engineer providing technical support, installation, commissioning, and repair of surgical equipment at customer sites.
Role type
Field Service Engineer
Builds
Surgical equipment functionality and customer service contracts
Domain
Medical Devices / Ophthalmology
Deliverable
physical/clinical work
Required skills
Troubleshooting, preventative maintenance, installation, GxP compliance, documentation, customer relationship management, analytical problem solving
Preferred skills
Experience with medical devices using lasers, familiarity with hospital operating room protocols, CRM tool proficiency
Technologies
ServiceMax, CRM tools
Responsibilities
Troubleshoot, diagnose, and repair surgical equipment; Perform preventative maintenance, installations, and upgrades; Develop customer relationships for contract sales and renewals; Document service logs and prepare failure analysis reports; Escalate technical issues to engineering teams; Manage daily schedule and communications
Seniority
Mid-level, hands-on IC