Clinical Applications Specialist - San Diego, CA
Core
Train customers on the safe and effective use of Alcon ophthalmic products to ensure optimal patient outcomes and drive product adoption.
Role type
Clinical Applications Specialist (Sales Support)
Builds
Cataract and Refractive Surgical products and equipment
Domain
Ophthalmic medical devices / Eye care
Deliverable
product features
Required skills
Technical and clinical training, Strategic Account Management, Equipment installation, Root cause analysis, CRM documentation, Cross-functional collaboration
Preferred skills
Cross-training on evolving products, Convention support
Technologies
CRM Tool, Calibration software
Responsibilities
Provide in-person and virtual clinical training to physicians and clinical staff; Ensure successful installation and adoption of equipment and software upgrades; Address product problems and adverse events with root cause analysis; Collaborate with Field Service and Sales teams for new installations and troubleshooting; Document site visits within 48 hours; Provide feedback to R&D on clinical performance.
Seniority
Mid-level, hands-on IC
