Customer Service Specialist II - In-person
Core
Respond to routine residential and commercial customer service calls, handle new sales inquiries, and resolve billing and service issues via phone, email, and fax.
Role type
Customer Service Specialist
Builds
Customer satisfaction and resolution for residential and commercial waste service accounts
Domain
Environmental services / Waste management
Deliverable
client delivery
Required skills
Customer service, telephone communication, data entry, billing inquiries resolution, complaint handling, time management
Responsibilities
Answer customer service calls, resolve billing and service issues, log customer interactions, update service data in systems, return emails and faxes
Seniority
Entry-level