Lead Customer Support Specialist
Core
Lead Customer Support Specialist providing advanced escalation support, billing resolution, and waste transportation logistics for clients in the waste treatment and disposal industry.
Role type
Senior IC customer support specialist (waste management)
Builds
Customer satisfaction, billing accuracy, and efficient waste transportation logistics
Domain
Environmental services / Waste management / Hazardous materials
Deliverable
client delivery
Required skills
RCRA laws and regulations, DOT hazardous material regulations, advanced accounting processes, data analysis, waste characterization, shipping documentation, invoicing and collections, trucking logistics, pricing strategy
Preferred skills
Chemistry background, waste disposal experience
Technologies
Microsoft Office, DocuSign, PDF writer
Responsibilities
Respond to complex customer inquiries and resolve issues; supervise junior staff; manage office services including data entry and report preparation; assess waste profiles and input data; prepare shipping manifests; resolve billing discrepancies and manage collections; provide quotes and schedule trucking; evaluate treat groups and select pricing sheets.
Seniority
Senior, hands-on IC with mentorship responsibilities