Technical Service Specialist
Core
Provide technical support and troubleshooting for Husqvarna Construction products, assisting customers, sales reps, and field technicians while documenting interactions and feeding insights back to product teams.
Role type
Technical Service Specialist (IC)
Builds
Customer support solutions and field repair guidance for construction equipment
Domain
Construction equipment / Heavy machinery
Deliverable
client delivery
Required skills
Mechanical troubleshooting, electrical schematic reading, parts identification, CRM data entry, AS400 system usage, product training
Preferred skills
Husqvarna equipment experience, SAP experience, post-secondary technical training
Responsibilities
Answer incoming technical calls, troubleshoot product issues, support service technicians with repairs, assist with product training, partner with product management and R&D on field issues, document technical issues in CRM, enter orders in AS400
Seniority
Mid-level, hands-on IC