Sample Dispatch Service Lead
Core
Lead the day-to-day operational delivery of Sample Dispatch services for a complex research environment, ensuring service excellence and regulatory compliance for human biological samples, controlled substances, hazardous chemicals, and radioactive materials.
Role type
Senior IC operations lead (sample dispatch & logistics)
Builds
Compliant sample shipment and dispatch operations for research and laboratory customers
Domain
Life sciences / Laboratory support / Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
People management, operational delivery, regulatory compliance, stakeholder management, process improvement (Lean), operational reporting, KPI management, problem-solving, IT systems proficiency
Preferred skills
Hazardous materials handling regulations, IATA/ADR/IMDG certifications, pharmaceutical/biotech environment experience, US import compliance (USDA/FDA/CDC)
Technologies
IT systems, data management tools
Responsibilities
Manage and develop a team of technicians, coordinate daily operational activities, act as primary escalation point, maintain operational documentation (SOPs, risk assessments), produce operational reports and KPI dashboards, lead continuous improvement initiatives, support audit readiness and regulatory inspections, ensure compliant handling and shipment of special materials
Seniority
Senior, hands-on IC
