Associate - Technical Product Support NA
Core
Provide initial technical product support and troubleshooting for scientific equipment and instruments to customers via call, chat, and email.
Role type
Associate Technical Product Support
Builds
Direct customer support and sales enablement for scientific products
Domain
Life Sciences (Microbiology, Molecular and cell biology, Biochemistry & Biotechnology)
Deliverable
client delivery
Required skills
Troubleshooting technical product issues, identifying products based on specifications, suggesting product alternatives, providing technical information, analyzing customer requirements, Microsoft Office proficiency
Preferred skills
Practical laboratory experience, customer service experience
Responsibilities
Handle moderately complex technical inquiries, refer to training manuals to recommend solutions, provide pre and post sales assistance, support sales associates with technical information
Seniority
Entry-level, moderate supervision
