Care Team Operations Associate
Core
Supports members with social and care management needs by coordinating administrative tasks, referrals, and connections to clinical services.
Role type
Operations Associate (Care Team)
Builds
Member care coordination and administrative support
Domain
Healthcare / Social Services
Deliverable
client delivery
Required skills
Coordination, Referral management, Insurance verification, Reporting, Documentation, Communication
Responsibilities
Coordinates home health, insurance, vendors, and social assistance services; Initiates and manages referrals based on member needs; Connects with providers to request medical services and records; Generates weekly reporting and planning; Determines member eligibility for benefits and Medicaid support; Communicates with members and external agencies regarding referrals; Supports team meetings with note-taking and follow-ups.