Branch Manager (Channel Manager: Sales & Service) (FAIS)
Core
Provide strategic and operational leadership to a large or complex bank branch, delivering sustainable growth, transformation objectives, and exceptional customer outcomes.
Role type
Senior branch manager (sales & service)
Builds
Branch commercial outcomes, customer experiences, and operational efficiency
Domain
Banking / Financial Services
Required skills
Strategic leadership, P&L management, team leadership, compliance management, stakeholder management, digital adoption, sales leadership, operational governance, change management
Preferred skills
Experience in civic services, DHA/MVNO functions, RIB management
Technologies
Digital banking platforms, smart card issuing systems, audit tools
Responsibilities
Translate regional and national strategy into branch execution, Drive transformation, digital adoption, and inclusion initiatives, Lead senior branch leadership and management teams, Ensure delivery of all performance targets with commercial focus, Manage cash, devices, audits and compliance, Represent the bank in the community
Seniority
Senior, hands-on IC