Customer Experience Executive - Arusha
Core
Drive operations business performance and deliver exceptional customer service in branches with up to 25 staff members, focusing on sales, complaint resolution, and branch management.
Role type
Branch Operations Executive (Banking)
Builds
Branch operations, customer service delivery, and sales targets for a local bank
Domain
Banking / Retail Finance
Required skills
Branch management, Customer service, Sales execution, Risk and compliance, Operations administration, Team leadership, Cash management, Systems administration
Preferred skills
Change management, Community engagement, Crisis coordination
Technologies
Brains, Winfos, Q-matic, Sybrin
Responsibilities
Manage branch operations and staff, resolve customer complaints, achieve sales targets, ensure regulatory compliance, and maintain branch standards.
Seniority
Mid-level, hands-on IC
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