Customer Experience Executive - Morogoro
Core
Drive operations business performance and deliver exceptional customer service in bank branches with up to 25 staff members.
Role type
Branch Operations Executive
Builds
Branch operations efficiency and customer satisfaction
Domain
Banking / Retail Finance
Deliverable
product features
Required skills
Branch management, Customer complaint resolution, Sales target achievement, Risk and compliance adherence, Systems administration, Cash management
Preferred skills
People management, Change management, Community engagement
Technologies
Brains, Winfos, Q-matic
Responsibilities
Manage branch operations and ensure service standards, Resolve customer complaints and conduct trend analysis, Achieve sales targets and cross-sell products, Perform risk and control activities, Provide cover for Branch Operations Manager
Seniority
Mid-level, hands-on IC
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