Customer Service Handler
Core
Support customers during motor claims by guiding them through the process, arranging replacement vehicles, providing repair updates, and liaising with external partners.
Role type
Customer Service Handler (Motor Claims)
Builds
Customer claim resolution outcomes
Domain
Insurance / Motor Claims
Deliverable
client delivery
Required skills
Multi-tasking, prioritizing responsibilities, digital task management, IT skills (Microsoft Outlook, Word), telephony communication
Responsibilities
Guide customers through motor claims, arrange replacement vehicles, provide updates on repair progress, liaise with external partners like hire providers
Seniority
Individual Contributor
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