Senior Services Technician
Core
Senior Services Technician responsible for equipment setup, configuration, installation, break/fix, and maintenance of servers and network hardware at client sites.
Role type
Senior IC IT Services Technician
Builds
IT infrastructure and software/hardware installations for clients
Domain
IT Services / Enterprise Infrastructure
Required skills
Active Directory management, server and network hardware maintenance, software installation and configuration, troubleshooting hardware failures, backup system setup, telephonic and remote support
Preferred skills
Vendor and product certifications, A+ certification, vocational training in IT
Technologies
Active Directory, servers, network hardware, desktops, file servers
Responsibilities
Perform basic equipment setup and configuration of associated software at client sites; collaborate with engineering team for install and break/fix functions; maintain servers and network hardware; diagnose and troubleshoot hardware failures; provide telephonic, remote, and on-site support; monitor ITSM queues; ensure operational hardware and software are installed under supervision; test installations and assist with fixing performance issues.
Seniority
Senior, hands-on IC