Security Managed Services Engineer (L4)
Core
Fourth-line support engineer managing and resolving escalated complex security incidents to ensure client infrastructure operationality and meet SLAs.
Role type
Senior IC security managed services engineer
Builds
Operational security infrastructure and incident resolution workflows
Domain
Cybersecurity / Managed Services
Required skills
complex security infrastructure management, next-gen firewall architecture, zero trust security architecture, change management, disaster recovery, automation, vendor management, ticketing tools (ServiceNow)
Preferred skills
coaching and mentoring L1-L3 teams, quality audits, project delivery
Technologies
next-gen firewall, zero trust architecture, ServiceNow
Responsibilities
Manage and resolve escalated technical security incidents, provide guidance on security architecture and projects, coach and mentor L1/L2/L3 teams, perform quality audits and disaster recovery tests, implement automation solutions, act as emergency support contact
Seniority
Senior, hands-on IC
