Data Center Field Installations Shift Lead (L3 / Shift Lead)
Core
Provide third-line onsite technical support and field engineering services to clients, ensuring zero missed SLA conditions by resolving incidents and configuring infrastructure.
Role type
Senior IC Data Center Field Support Engineer (Shift Lead)
Builds
Client data center infrastructure and storage solutions
Domain
Data Center / Storage / Networking
Required skills
Data Center technologies (Cisco, NetApp, EMC), Technical support, Diagnosis and troubleshooting, Remote support, Configuration and installation
Preferred skills
Shift management, Knowledge article creation, Stakeholder liaison
Technologies
Cisco UCS, Cisco MDS, Brocade SAN Switches, HPE Proliant, Dell PowerEdge, VMware, Veeam, Veritas Netbackup, Azure, NetApp ONTAPP
Responsibilities
Configure, install, test, and operate assigned client site infrastructure; Diagnose and resolve third-line support calls and incidents; Liaise with stakeholders including client IT and carriers to expedite error resolution; Create work instructions and knowledge articles for incident diagnosis; Follow handover procedures for shift changes.
Seniority
Senior, hands-on IC
