Networking Service Delivery Field Support Engineer (L1)
Core
Provide first-line onsite technical support and field engineering services to clients by proactively identifying and resolving networking incidents and problems to ensure zero missed SLA conditions.
Role type
L1 Networking Service Delivery Field Support Engineer
Builds
Client site infrastructure configuration, installation, testing, and operational status
Domain
Networking (Routing, Switching, Wireless, SDI distribution, core and access layers)
Required skills
Networking technologies (routing, switching, wireless), incident management, root cause analysis, stakeholder liaison, remote support, troubleshooting, configuration management, shift handover procedures
Preferred skills
Active listening, project planning, adaptability, client-focused communication
Technologies
Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA
Responsibilities
Configure, install, test, and ensure operational status of assigned client site infrastructure; Install and configure software solutions per client requirements; Proactively identify and log technical incidents and errors; Investigate first-line support calls to identify root causes; Respond to and diagnose alerts, escalating to L2 when unresolved; Update incident progress and resolution details in required platforms; Provide first-line remote and onsite technical support; Report and escalate issues to 3rd party vendors; Follow handover procedures for shift changes
Seniority
Entry level, hands-on IC
