Remote Field Service Engineer (L1)
Core
Remote L1 system support engineer monitoring client systems and managing incidents on Microsoft Windows and Linux environments.
Role type
L1 System Support Engineer
Builds
Operational stability for client IT infrastructure
Domain
IT Services / System Administration
Deliverable
client delivery
Required skills
Windows/Linux troubleshooting, incident management, log analysis, remote administration (SSH/RDP), ITIL principles, English (fluent)
Preferred skills
Active Directory, virtualization, PowerShell/Bash, ServiceNow, Zabbix
Responsibilities
Monitor client systems, troubleshoot anomalies, manage incidents via ticketing system, escalate to specialist groups, support Change Management, verify logs, update technical documentation
Seniority
L1, entry-level IC
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