Cloud Support Engineer (L2) (Mandarin Speaking)
Core
Provide Level 2 technical support and operational management for Google Cloud Platform (GCP) environments, serving Mandarin-speaking customers across the Asia Pacific region.
Role type
L2 Cloud Support Engineer
Builds
GCP services including Compute Engine, GKE, Cloud Storage, Cloud SQL, VPC Networking, and IAM & Security Services
Domain
Cloud Infrastructure / Google Cloud Platform
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Google Cloud Platform, Linux administration, Networking (DNS, TCP/IP, Load Balancers, Firewalls), Kubernetes, container technologies, IAM and cloud security concepts, Incident and problem management processes, Scripting (Python, Bash, PowerShell, Terraform), Monitoring and logging tools
Preferred skills
Google Associate Cloud Engineer, Google Professional Cloud Architect, Google Professional Cloud DevOps Engineer
Technologies
Google Cloud Operations Suite, Compute Engine, Google Kubernetes Engine, Cloud Storage, Cloud SQL, VPC Networking
Responsibilities
Manage and support GCP services, Troubleshoot production incidents and service disruptions, Perform root cause analysis (RCA) and implement corrective actions, Monitor cloud infrastructure using Google Cloud Operations Suite, Escalate complex issues to L3 engineers or Google support, Support cloud migration, deployment, and optimization activities, Create and maintain technical documentation, runbooks, and knowledge articles, Communicate with Mandarin-speaking customers via phone, email, and virtual meetings
Seniority
Mid-level, hands-on IC
