MS Engineer (L1) Japanese-speaking
Core
Entry-level managed service engineer providing first-line IT support, incident resolution, and infrastructure monitoring for clients.
Role type
Entry-level IT support engineer (L1)
Builds
Operational stability and incident resolution for client IT infrastructure
Domain
IT Managed Services / Infrastructure Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT incident management, troubleshooting, ITIL processes, infrastructure monitoring, root cause analysis, service request fulfillment
Preferred skills
Automation, process improvement, disaster recovery, customer service
Technologies
Cloud, Security, Networking, Applications, Collaboration tools, M365, ITIL
Responsibilities
Monitor client infrastructure, investigate and resolve first-line incidents, provide telephonic/chat support, schedule maintenance windows, update knowledge articles, escalate complex issues
Seniority
Entry-level, hands-on IC
