Unified Communications Engineer
Core
Global subject matter expert for enterprise voice, video, contact center, and collaboration services, translating business requirements into scalable unified communications solutions.
Role type
Senior IC Unified Communications Engineer (Strategy & Implementation)
Builds
Enterprise voice, video, UCaaS, contact center, and collaboration services
Domain
Telecommunications / Unified Communications / Contact Center
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Voice over IP (VoIP) systems design and implementation, UCaaS platform expertise (Microsoft Teams), Contact center technology (IVR, routing, reporting), Session border controllers and gateways, Video conferencing and meeting room technology, Data privacy and compliance, Project and lifecycle management, API-based data extraction
Preferred skills
Strategic solution design, Cross-functional initiative leadership, Operational process development, Mentoring junior team members, Analytics and reporting
Technologies
Microsoft Teams, UCaaS platforms, IVR, Session Border Controllers, Gateways, Video conferencing software
Responsibilities
Lead design, validation, testing, implementation, and transition of enterprise UC services; Act as technical point of contact for complex UC service requests and escalations; Manage cross-functional initiatives to evaluate technologies and define standards; Develop and maintain operational processes for incident, change, and lifecycle management; Gather and prioritize business requirements to translate into practical UC solution designs; Mentor junior team members and regional IT personnel.
Seniority
Senior, hands-on IC with strategic oversight