Unified Communications Associate Manager
Core
Design, deploy, and manage enterprise Unified Communications infrastructure including voice, video, collaboration, and contact center solutions across multisite deployments.
Role type
Senior IC Unified Communications Associate Manager
Builds
Production UC systems (CUCM, UCCX, Webex, Teams), contact center platforms, and integrated A/V collaboration environments
Domain
Telecommunications, Enterprise IT Infrastructure, Cloud Contact Centers
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Cisco Unified Communications Manager (CUCM) architecture, Cisco Unified Contact Center Express (UCCX) scripting, Microsoft Teams integration, SIP/H.323/MGCP/SCCP/RTP protocols, QoS and security hardening, root cause analysis, project leadership, bilingual Arabic/English
Preferred skills
Cisco CCNP Collaboration or CCIE Collaboration certification, Avaya AIC platform experience, AWS Connect experience, Amazon Contact Lens usage, SolarWinds/Dynatrace monitoring
Technologies
Cisco CUCM, Cisco UCCX, Cisco Jabber, Cisco Webex, Microsoft Teams, Avaya AIC, AWS Connect, Amazon Contact Lens, ServiceNow, SolarWinds, Dynatrace, SD-WAN, MPLS
Responsibilities
Lead design and architecture of complex UC solutions including CUCM clusters and multisite deployments; Perform advanced administration and troubleshooting of CUCM and UCCX; Architect and manage enterprise-grade call recording and Instant Messaging solutions; Lead strategy and implementation for Cisco Webex and Microsoft Teams Phone System; Act as subject matter expert for critical voice, video, and collaboration incidents; Proactively monitor and optimize UC system performance and capacity; Mentor junior engineers and lead UC-related projects from initiation to completion.
Seniority
Senior, hands-on IC with mentorship responsibilities